Terms and Conditions

1.1 Welcome to Autumn and May
Welcome to Autumn and May, where exceptional craftsmanship meets timeless design. We understand that choosing jewellery is often deeply personal, whether celebrating a milestone, expressing love, or treating yourself. Our family-owned business is here to ensure your experience reflects the significance of your purchase.
Before you begin your jewellery journey with us, please take a moment to read these Terms and Conditions ("Terms"). By continuing to browse or purchase through autumnandmay.com you confirm you've read and agree to these terms.

Key Information:

• Scope: These Terms apply to purchases made via our website and in our Autumn and May store
• Who We Are: "We," "Us," or "Our" refers to Autumn and May Jewellery Designs Ltd, T/A Autumn and May
• Who You Are: "You" refers to the consumer, a person at least 18 years old. If you are under 18, you may only place an order with the consent of a parent or guardian. By using our Services, you represent that you are of legal age or have obtained parental consent, and that you consent to allow any of your minor dependents to use the Services on devices you own or manage. We may request age verification for certain purchases or account creation
• Personal Use: Products are sold for domestic, non-commercial use. To ensure the best service for all our customers, we may occasionally need to decline orders that appear to be for commercial resale or otherwise breach these Terms

These Terms explain how our goods and services are provided to you, how contracts are formed, your rights to cancel or return items and other important information. If you do not agree to these Terms, please do not use our website or purchase from us.

1.2 Definitions
For clarity in these Terms:

• Contract: the binding agreement for the purchase and sale of goods when we send your Order Confirmation
• Goods: the products sold by us
• Order: your request to purchase Goods
• Order Confirmation: our email accepting your Order and forming a Contract
• We/Us/Our: Autumn and May Jewellery Designs Ltd
• You/Your: the consumer purchasing for private, non-commercial use

We may update these Terms from time to time to reflect changes in law or business practices. Material changes will be communicated to you via email or prominent notice on our website and will be effective from the date specified in the notice. Any updates will be posted here with a revised date. If changes materially affect an existing order, we will inform you and you may cancel before changes take effect. Your continued use following notification constitutes acceptance of the revised Terms.

1.3 Law and Jurisdiction
These Terms are governed by English law. Any dispute or claim will be subject to the jurisdiction of the courts of England and Wales. Nothing here affects your statutory consumer rights under the Consumer Rights Act 2015 or other applicable consumer protection legislation.

Autumn and May Jewellery Designs Ltd (trading as "Autumn and May") is a company registered in England and Wales under Company Number 10208588.

Contact Details:

• Business Address: 9A Greenwich Market, London, SE10 9HZ
• VAT Number: 243716216
• Phone: +44 (0)208 293 9361
• Email: info@autumnandmay.com

2.1 Online Platform
Autumn and May's online store is powered by Shopify, which enables us to provide online Services to you. By using our website, you acknowledge and agree that Shopify is not responsible for any aspect of sales, transactions, or customer service between you and Autumn and May. Shopify is solely providing the e-commerce platform technology. You hereby expressly release Shopify and its affiliates from all claims, damages, and liabilities arising from or related to your purchases and transactions with Autumn and May.

All content on this website, including our unique designs, text, photographs, product descriptions, logos, and layouts, is owned by Autumn and May or licensed to us. This material is protected by copyright, trademark, and other intellectual property laws in the UK and internationally.

You may view, download, or print pages for personal, non-commercial purposes only. You must not copy, reproduce, adapt, or distribute any content for commercial use without our prior written consent.

Any unauthorised use of our intellectual property, such as scraping content, creating derivative works, or removing copyright notices, may result in legal action.

4.1 Content Accuracy
We make every reasonable effort to ensure our website content is accurate and up to date. However, please note:

• Photography: Our jewellery photography aims to capture the true beauty of each piece, though colours may appear slightly different on your screen due to display settings and lighting conditions
• Natural Materials: Natural gemstones may feature inclusions, and measurements are approximate. This is part of their unique character
• Product Changes: Minor product changes may occur due to legal, safety, or technical requirements

4.2 Website Availability
We cannot guarantee uninterrupted access to our website. Temporary restrictions may occur due to:

• Scheduled maintenance (typically performed outside business hours)
• Technical updates or security improvements
• Circumstances beyond our control

We may also remove products or services without notice. In case of extended outages affecting order processing, we will provide updates and alternative contact methods where possible.

4.3 Third-Party Websites
Our website may include links to external sites. These are beyond our control, and we do not endorse or accept responsibility for their content, services, or policies.

4.3.1 Third-Party Tools
You may be provided access to third-party tools (such as payment processors, customer service widgets, or reviews platforms) as part of our Services. We provide access to these tools "as is" without warranties or endorsement. Any use of optional third-party tools is entirely at your own risk. You should review the relevant third-party provider's terms before use.

4.4 Acceptable Use & Prohibited Conduct
You agree to use our site only for lawful purposes and not to:

• Breach any applicable law or regulation, or encourage others to do so
• Misuse the site (including hacking, scraping, data mining, introducing malware, or attempting unauthorised access)
• Post or transmit content that is defamatory, obscene, discriminatory, misleading, or infringes third party rights
• Send unsolicited or unauthorised advertising (spam)
• Upload or transmit viruses or malicious code
• Collect or track personal information of others without consent
• Use automated systems (bots, spiders, scrapers) to access our site
• Impersonate any person or entity
• Interfere with or circumvent security features of our Services

Automated extraction or text/data mining of our content for commercial purposes (including training or tuning AI models) is prohibited. We may suspend or disable accounts where we reasonably believe these rules have been breached.

4.5 Interactive Services & Content Standards
Where we offer interactive features (e.g., product reviews, chat), you must ensure contributions are accurate (for facts), genuinely held (for opinions), lawful, and respectful. We may moderate, remove, or decline content at our discretion and may share information with authorities where required by law.

4.6 Linking Policy
You may link to our website in a fair and legal way that does not damage our reputation or suggest any association, approval or endorsement where none exists. Do not frame our site or link to parts of the site that are not publicly accessible. We may withdraw linking permission at any time. If you wish to use our content beyond what is permitted here, please contact us.

4.7 User Generated Content (UGC) Permission
From time to time, we may request permission to feature your photos, videos, or reviews that showcase our products (e.g., on social media, our website, or marketing emails). If you grant permission (for example, by replying to our request or using a hashtag we specify), you:

• Confirm you own the content or have rights to share it
• Grant us a non-exclusive, royalty-free, worldwide licence to use, reproduce, modify, and publish that content on our channels
• Warrant the content does not infringe third party rights or contain unlawful or offensive material

You may withdraw permission at any time by contacting us; we will remove the content from our own channels where reasonably practicable. This does not require us to recall or delete content already printed or lawfully shared by others.

How to order your perfect piece

5.1 Order Process & Confirmation
Placing an order with us is simple:

• Select your items and add them to your shopping bag
• Proceed to checkout, enter your billing/shipping details, and choose delivery
• Provide payment details and confirm your order

Before submitting, please check all details carefully, especially for personalisation. Please ensure the delivery address is correct. Address changes may not be possible once an order is placed.

• You will receive an Order Confirmation email with an Order Number. A binding contract is formed when we send you an Order Confirmation and process your payment
• You will then receive a dispatch email with tracking details for your peace of mind

If we cannot accept your order (for example, due to stock shortages, payment problems, or pricing errors) we will notify you promptly and refund any payment made.

5.2 Changes Before Dispatch
If you need to change or cancel your order before dispatch, contact us as soon as possible. We process orders quickly and may be unable to stop dispatch. If your order has already shipped, you may refuse delivery or return it in line with Section 8.

5.3 Account Creation
On your first order, you may create an account with a secure password. Please keep this confidential. Forgotten passwords can be reset via email.

5.4 Personal Messages & Engraving
We love helping you create something truly personal. When adding engraving or gift messages, please double-check your text as we craft each piece exactly as you specify. Messages and engravings must not be unlawful or inappropriate. Please note that engraved/personalised items are produced exactly as submitted and cannot be returned unless faulty.

5.5 Bespoke and Personalised Orders
For bespoke or personalised items, please ensure all details are correct. Learn more about our bespoke design process items are non-returnable unless faulty.

5.6 Bespoke Design Process
For bespoke pieces, we will share design visuals (e.g., design sketches or CAD visualisation images) for your review. Production starts after your written approval. Lead times vary by complexity. One set of reasonable amendments is usually included; further changes may incur a fee which we will confirm in advance.

5.7 Size & Resizing Guidance
Ring sizes follow UK standards. View our comprehensive ring sizing guide link to for more information. Most rings can be resized within practical limits; however, full eternity bands, heavily stone set or patterned shanks, and certain designs may be non-resizable. Resizing timeframes and fees will be advised before we proceed.

Transparent pricing with secure payment options

1. Currency: Our website may display prices in your local currency for your convenience based on your location. However, our base currency is Pounds Sterling (GBP), and all transactions are processed in GBP. Currency conversion rates are updated regularly and applied automatically at checkout. You can manually select your preferred currency using the country selector on our website where available.
2. UK Customers: All prices include VAT at the applicable rate. Delivery costs are added at checkout. A VAT breakdown will appear on your invoice.
3. International Customers: Prices displayed exclude your local import duties, customs charges, and taxes (such as VAT, GST, or sales tax). These charges are set by your country's customs authority and are separate from your purchase price. You are responsible for paying any such duties and taxes, which are typically collected by the courier upon delivery or by customs before release of your parcel. We recommend checking with your local customs office to understand what charges may apply to your order.

6.1 Online vs In-Store Pricing
Prices listed on our website apply to online purchases and may differ from prices or promotions in our stores. Promotions may vary between channels.
We strive to ensure accuracy but may cancel orders affected by obvious errors:

• If the correct price is lower, you pay the lower amount
• If higher, we will contact you before proceeding. If we do not hear from you, the order will be cancelled and refunded

Even after a dispatch email, if a pricing error is clear and could reasonably have been recognised as such, we are not obliged to supply at the incorrect price.

6.2 Payment Methods
We accept all major debit and credit cards, including Visa, Mastercard, Maestro and American Express.You can also choose Klarna or Shop Pay at checkout. Autumn and May Gift Cards and Store Credit can be used where available.

6.3 Klarna Payments
We offer Klarna "Pay Later" and "Pay in 3" instalments. These are subject to Klarna's own terms and eligibility checks. Your personal details may be shared with Klarna for assessment.

6.4 Shop Pay Payments
We offer Shop Pay "Pay Later" and "Pay in instalments" in the US region. These are subject to Shop Pay's own terms and eligibility checks. Your personal details may be shared with Shop Pay for assessment.

6.5 Security & Peace of Mind
We use SSL encryption and secure gateways to protect your information. Autumn and May never stores card details. These are held only by our payment processors for your security.

6.6 Fraud Prevention & Verification
To protect customers and prevent fraud, we may run verification checks and request additional information (e.g., proof of identity or address) before dispatch, particularly for higher value orders or mismatched billing/shipping details. If verification cannot be completed, we may cancel and refund your order.

6.7 Refund Method
Refunds are made to your original payment method. Where mixed payment methods were used (e.g., part gift voucher, part card), we will refund back to each method proportionately where possible.

Getting your jewellery to you safely and quickly
We're excited to get your jewellery to you safely and quickly. We aim to ship the same day during working hours or the next working day via Royal Mail. Most orders dispatch on designated shipping period, and we'll keep you updated every step of the way. For detailed shipping information, please refer to our shipping and delivery page. Current delivery charges and estimated delivery dates are shown at checkout.

7.1 Service Availability & Destinations
We deliver to the UK and many international destinations, but some locations or products may be restricted by carriers, customs, or local laws. We cannot deliver to certain addresses (e.g., PO Boxes, BFPO, hotels/hostels, or prisons). We reserve the right to decline or cancel orders to destinations where delivery is not feasible or lawful.

7.2 International Delivery - Import Duties & Taxes
International orders may be subject to import duties, taxes, and customs checks at the destination. These charges and any import restrictions or embargoes are your responsibility. Please check local rules before ordering; we cannot predict or control these costs or delays.

7.3 Delivery Delays
We will contact you promptly if delays arise from circumstances beyond our control. If delivery does not occur within 30 days of your Order Confirmation (unless otherwise agreed), you may cancel and receive a full refund.

7.4 If Delivery Cannot Be Completed
If the carrier cannot complete delivery due to an incorrect address or repeated failed attempts, the parcel may be returned to us, and your order may be cancelled and refunded (minus any non-recoverable delivery costs where lawful).

7.5 Click & Collect
Orders can be collected free from our Greenwich Store. Bring ID and your order confirmation (and the payment card used, if requested). Collection deadlines and ID requirements will be shown at checkout and in your confirmation email. A nominated person may collect if named on the order and presenting appropriate ID.

7.6 Collection Hold Period
We will hold Click & Collect orders for 30 days from the collection date shown in your confirmation. If you need more time, contact us and we'll do our best to extend the hold. Uncollected orders may be cancelled and refunded to the original payment method. For made-to-order/bespoke items, a reasonable restocking or cancellation fee may apply to cover work already undertaken.

7.7 Signature & High Value Orders - Fully Insured
A signature is required on delivery. For higher value orders, ID may be requested, and parcels cannot be left in a safe place or unattended. All shipments are fully insured in transit until delivered to your address or collected in store for your complete peace of mind.

7.8 Loss or Damage in Transit
Please inspect parcels on receipt and report visible damage within 48 hours. If your parcel is not delivered, notify us within 14 days of the dispatch email so we can open a carrier investigation. Replacements or refunds are provided in line with the carrier outcome and your legal rights.

7.9 Split Shipments
We may dispatch items separately as they become available. You will not be charged extra for split shipments.

7.10 Ownership and Risk
Ownership transfers once full payment is received. Risk transfers upon delivery or collection.

Our flexible 30-day return policy - shop with confidence

• 30-day returns (extended from legal minimum) 
• Free exchanges within return period
• Full refunds for faulty items

8.1 Your Legal Rights
Under the Consumer Contracts Regulations 2013, you may cancel within 14 days of receiving goods (excluding bespoke, personalised, hygiene sensitive items like earrings, or completed services).

8.2 Our 30-Day Promise
We believe in shopping with confidence, which is why we offer a generous 30-day return window, extending beyond the legal requirement because your satisfaction matters to us.

Return Conditions:

• Items must be unused, in original condition, and accompanied by proof of purchase
• Promotional gifts included with purchase must also be returned
• Engraved/personalised, bespoke/special orders, hygiene sensitive items, and items altered after purchase are non-returnable unless faulty

8.3 How to Return

• By Post: Send to Autumn and May Jewellery, 9A Greenwich Market, London, SE10 9HZ using a tracked service
• In Store: Bring to our Greenwich store proof of purchase
• Online: Use our convenient returns section to start your return

8.4 Exchanges
We're happy to exchange items within the above time frames. Replacement items will be dispatched at no extra postage cost.

8.5 Faulty, Damaged or Incorrect Goods
Your statutory rights are fully protected:

• Within 30 days: full refund
• Within 6 months: repair or replacement, or refund if not possible
• After 6 months: partial refund if goods do not last a reasonable length of time

This does not cover fair wear and tear, misuse, loss, or damage caused after delivery.

8.6 Refund Processing
Refunds are processed within 5 days of receiving items or acceptable proof of return. Funds are returned via the original payment method. Original postage/carrier charges are non-refundable (unless the item is faulty or where we are legally required to refund standard delivery). We may reduce your refund to reflect any reduction in the item's value resulting from handling beyond what is necessary to establish the nature, characteristics and functioning of the goods.

8.7 International Returns
For returns from outside the UK, please mark the parcel clearly as "Returned Goods - No Commercial Value" and include your Order Number to help avoid delays and import charges. Any duties or taxes incorrectly charged to us due to mis-declared returns may be deducted from your refund. Use a tracked, insured service.

8.8 Sealed Hygiene Items
For hygiene reasons, pierced jewellery (e.g., earrings) can only be returned if the tamper evident seal/packaging remains unopened, unless the item is faulty.

8.9 Certificates & Documentation
Where supplied (e.g., diamond/grading certificates, valuations), these must be returned with the product. If certificates are missing, we may deduct a reasonable replacement fee or decline the return unless the goods are faulty.

8.10 Promotional Adjustments
If you return part of a multi-buy, threshold, or bundle promotion, we will recalculate your order to the best available price for the items you keep. Any free gift must be returned; otherwise, we may deduct its value from your refund.

8.11 Gift Returns
Gifts can be exchanged in store within our returns window with proof of purchase. Refunds are made to the original payment method in line with legal requirements.

8.12 Cancellations

• You may cancel before dispatch for a full refund
• Autumn and May may cancel orders due to unauthorised payment, unverified addresses, discontinued/out of stock products, or errors. Refunds will be issued promptly
• Bespoke and personalised items cannot be cancelled once production begins

Exceptional service beyond your purchase
Every piece of Autumn and May jewellery is crafted with care and attention to detail. We stand behind the quality of our jewellery with comprehensive aftercare services.

• 2-year warranty against manufacturing defects 
• Complimentary annual clean & check 
• Free first ring resizes within 60 days 
• Expert repair services available

9.1 Our Quality Guarantee
Products are guaranteed to be as described, of satisfactory quality, and fit for purpose. Faulty or mis described goods will be repaired, replaced, or refunded in line with your rights.

9.2 Professional Aftercare Services
We offer comprehensive after care services including repairs, resizing, re-plating, and stone resetting. Some services may be chargeable. We'll always provide estimates upfront.

9.3 Complimentary Annual Clean & Check
Pop in once a year for a complimentary clean and setting check. We'll assess claws, stones and clasps, and advise on any preventive maintenance. Polishing/re-plating is available as a paid service.

9.4 Insurance Valuations
Insurance valuations or replacement valuations are available on request for items purchased from us and, where feasible, for items bought elsewhere. Fees and lead times will be confirmed in advance; valuations reflect current market data at the time of issue and should be updated periodically.

9.5 Comprehensive Warranty
All jewellery comes with a 2-year warranty against manufacturing defects (excludes fair wear and tear, misuse, or unauthorised alterations). Proof of purchase is required. Unauthorised alterations or repairs by third parties may void this warranty.

9.6 Jewellery Care
Follow our care guidance to preserve your jewellery's beauty: avoid harsh chemicals, improper storage, or undue force. For detailed instructions, visit our comprehensive jewellery care guide.

9.7 Hallmarking & Metal Standards
We comply with the UK Hallmarking Act.(we will have Precious metal items above the legal threshold are hallmarked by a UK Assay Office. Plated, vermeil, and mixed metal items are described accordingly. Metal fineness/carats are indicated on product pages or documentation.

9.8 Ethical Sourcing & Responsible Practices
Our diamonds are sourced from suppliers who follow the Kimberley Process and the World Diamond Council System of Warranties. We prioritise recycled gold and silver from reputable refineries (including RJC certified where available). Gemstones are natural unless stated otherwise; common, permanent treatments may be used and disclosed. Learn more about our ethical practices.
Where we offer lab-grown (laboratory created) diamonds, we clearly label them as such and provide grading information where applicable. Lab-grown and natural diamonds share the same essential properties but differ in origin and typical market pricing; your invoice and any documentation will accurately reflect the diamond type supplied.

9.9 Complimentary First Resize (Rings)
One complimentary ring resize is available within 60 days of purchase on eligible designs (typically within ±1 UK size). Eternity bands, heavily stone-set or patterned shanks, and certain plated or specialty designs are excluded. Further or complex adjustments are available as a paid service. Resized items may be non-returnable unless faulty (this does not affect your legal rights).

9.10 Expert Resizing & Alterations
Resizing and alterations are available for most pieces (fees may apply). Some items cannot be resized due to design constraints. Third party alterations may void our warranty.

9.11 Repair & Workshop Terms
We will provide an estimate before carrying out chargeable repairs. Quotes are typically valid for 30 days. Items sent to us for repair should be securely packaged and insured; risk in transit to us remains with you. We are not responsible for loss or damage in transit to our workshop. Items uncollected after reasonable notice may incur storage fees and may be disposed of in line with legal requirements.

10.1 Special Offers and Coupon Codes
We occasionally run promotions and offer codes. Enter your code at checkout. Unless stated otherwise:

• Only one code may be used per order
• Codes usually apply to full price items only
• Codes are non-transferable, with no cash value
• Codes cannot be applied retrospectively to previous orders
• Online codes are not redeemable in store unless explicitly stated
• All offers depend on stock availability
• We may amend or withdraw promotions at any time
• Certain exclusions may apply (e.g., gift vouchers, repairs, bespoke orders)
• Returning part of a multi-buy or threshold promotion may reduce or remove the discount; refunds reflect the recalculated order value
• Free gifts linked to a promotion must be returned or their value may be deducted from the refund

10.2 Newsletter Welcome Offer
Thank you for joining the Autumn and May family! As a welcome gift, when you subscribe to our newsletter, we may send you a one-time welcome code (for example, 10% off your first full price order over £75), as well as updates and early access to new collections and promotions.
Unless your email states otherwise:

• Your unique code will be emailed to the address used at sign up and is valid for a single use per customer/account
• Redeem at checkout on autumnandmay.com by entering the code. Online only unless explicitly stated; not valid at third party stockists
• Valid on full price items only. Excludes sale items, gift vouchers, services/repairs, bespoke or personalised orders, and any products marked "Excluded from promotions"
• Not combinable with other offers or codes and cannot be applied retrospectively
• Not valid on delivery charges, gift wrap or packaging
• Where items are returned from an order that used a welcome code, refunds will reflect the discount applied and the order will be recalculated accordingly
• We may amend, suspend or withdraw the offer and may refuse codes suspected of misuse. Codes are valid until the expiry date shown in your welcome email

10.3 Gift Vouchers

• Available between £25 and £1000. Purchase gift vouchers
• Valid for 12 months from the date of issue
• Redeemable online or in store; not exchangeable for cash
• Not for resale
• Treat vouchers like cash. Lost or damaged vouchers cannot be replaced
• Vouchers cannot be used to purchase other vouchers
• Refunds for purchases made with a voucher will be returned to a voucher (or split across payment methods where mixed payment was used)

We're here to help resolve any concerns
We aim to resolve complaints fairly and quickly. Please contact us at info@autumnandmay.com with:

• Your order number (if applicable)
• Clear description of the issue
• What resolution you're seeking
• Any supporting evidence (photos, documentation)

We will acknowledge your complaint and provide a full response as soon as possible.

12.1 Electronic Communications
You agree to receive communications electronically (e.g., email, on-site notices). Contracts, notices and information provided electronically satisfy legal requirements that such communications be in writing.

12.2 Notices
We may contact you using the email or postal address you provided. Notices are deemed received when posted on the site, 24 hours after an email is sent, or three business days after posting a letter.

12.3 Transfer of Rights
We may transfer our rights and obligations under these Terms. You need our written consent to transfer yours.

12.4 No Third-Party Rights
No one other than you and us has any rights under these Terms.

12.5 Liability
We are responsible for losses you suffer that are a foreseeable result of our breach or our failure to use reasonable care and skill. We supply products for domestic/private use, so we are not liable for business losses (e.g., loss of profit, business or opportunity). Nothing in these Terms limits liability for death/personal injury caused by negligence, fraud, or your statutory rights (including rights under the Consumer Rights Act 2015 and Consumer Protection Act 1987).

Additional Disclaimer:
Except where expressly stated otherwise, our website and all products are provided "as is" and "as available" without any warranties of any kind, either express or implied, including implied warranties of merchantability or fitness for a particular purpose. Some jurisdictions limit disclaimers of implied warranties, so this may not fully apply to you.
To the fullest extent permitted by law, we shall not be liable for any indirect, incidental, punitive, special, or consequential damages, including without limitation lost profits, lost revenue, lost savings, loss of data, or replacement costs arising from your use of our Services or products, even if advised of their possibility.

12.6 Force Majeure
We are not liable for delay or failure to perform due to events beyond our reasonable control (e.g., strikes, carrier or customs delays, power failures, pandemics, extreme weather, governmental action).

12.7 Severability
If any part of these Terms is found invalid or unenforceable, the remainder remains in full force.

12.8 Waiver
A delay in enforcing our rights does not waive them.

12.9 Entire Agreement
These Terms (and documents referenced in them) constitute the entire agreement between you and us regarding website use and distance sales.

12.10 Privacy & Cookies
We process personal data in accordance with our Privacy Policy and use cookies as described in our Cookie Policy. By using our site, you consent to such processing.

12.11 Contact Information and Further Help
General Enquiries:

• Email: info@autumnandmay.com
• Phone: +44 (0)208 293 9361
• Store Address: Autumn and May, 9A Greenwich Market, London, SE10 9HZ

Online Help:

• FAQ section on our website
• Live chat
• Order tracking system
• Returns portal

12.12 Language
These Terms and Conditions are available in English only. If you need assistance understanding any part of these Terms, please contact our customer service team. We're always happy to help.

12.13 Indemnification
You agree to indemnify, defend, and hold harmless Autumn and May Jewellery Designs Ltd, Shopify, and our respective affiliates, partners, officers, directors, employees, agents, contractors, and service providers from any losses, damages, liabilities, or claims (including reasonable legal fees) payable to any third party arising from: (i) your breach of these Terms, (ii) your violation of any law or third-party rights, or (iii) your use of our Services or products. We will notify you of any such claim and may control the defence at your expense. You will cooperate in the defence of indemnified claims.