Delivery Details

Country/Region Shipping Service Price Order By Returns
UK Standard delivery (3–5 working days) £2.99 (Free over £75) 1 PM Free within 30 days
UK Royal Mail Next Day Delivery (1–2 working days) £8.99 1 PM Free within 30 days

Delivery Details

Need it quickly? Order before 2pm GMT and Choose Special Delivery to receive your jewellery the very next working day for £9.95.

Nominated Day Delivery

Prefer to plan ahead? Choose a day that suits you best. Order before 2pm GMT and select Choose Nominated Day Delivery from £9.95 Royal Mail or Courier service will deliver on the date you prefer

Click and Collect Service

Yes! We do offer Click and Collect from our Greenwich store free of charge. If the jewellery is available in-store, you can collect it the same day when orders placed before 2:00 pm. Some items, unfortunately, are not available for same-day collection these will take 2–3 days, and we will send you a confirmation email as soon as your order is ready to collect.

Made-to-Order and Pre-Order Items

Made to Order Jewellery: Some pieces are lovingly crafted just for you. For Made to Order jewellery, please allow the lead time shown on the product page. Although this is a guide, we always strive to shorten this time frame where possible — however hallmarking and complex craftsmanship can take a little longer, but we’ll always do our best to get it to you sooner if possible. Some orders may arrive earlier than the expected delivery date if as they are ready. You will receive an email confirmation once your order ships. If you’re buying a gift and time is tight, we also offer Gift Vouchers as a thoughtful alternative.

Pre-Order items: For Pre-Order items, payment is taken at checkout, and as soon as the item is back in stock, we will get this on the way to you. You will receive an email notification with tracking details.

Engraving & Personalised Orders: Engraved pieces take a little longer to prepare depending on the detail of your Engraving design. We’ll confirm your expected dispatch date once the engraving has been completed.

Track Your Order

You can track your order by logging into My Account or by clicking on the tracking details we send on your order dispatch email. Tracking details are available from the moment your order is dispatched from us to when it is delivered to you.

Things to Keep in Mind

  • All deliveries are tracked, and some must be signed for.
  • Deliveries can only be made to physical home or business addresses. Unfortunately, we are unable to deliver to PO Box numbers, BFPO addresses, mail-forwarding addresses, or temporary residence addresses. This ensures the safe and undamaged delivery of your order.
  • Delivery times apply to in-stock products only.
  • Engraving an item will take a couple of extra days to ship depending on the complexity of the engraving. We will update you with the delivery date, which includes the time needed for our team to engrave the piece.
  • While we strive to get your order to your hands on time or earlier, we always recommend budgeting in a couple more days to account for unforeseen delivery delays.
  • On rare occasions, delays may occur due to severe weather, courier disruption, or incorrect address details these are unfortunately beyond our control.
  • Please be aware that UK public holidays will affect your expected delivery date and note that we are unable to deliver on Bank Holidays.
  • Once an order has shipped, it cannot be cancelled, but we are happy to exchange or accept your return.
  • Shipping fees are non-refundable.
  • If you have any questions related to the shipping of your order, please call us at 02082939361

International Delivery (we might need a table to show the shipping info on the above table)

We’re pleased to offer worldwide shipping with FedEx and Royal Mail International, both fully tracked so you can follow your order every step of the way. Delivery costs are calculated at checkout and vary depending on your location. For all international orders, we take care of the customs paperwork, but please note that local VAT, import duties, or handling fees may still be charged upon delivery.

Europe: Orders to EU destinations are sent with reliable tracked shipping. Prices shown exclude UK VAT, but you may be asked to pay local VAT and any applicable import duties when your parcel arrives.

United States: We deliver securely across all 50 states using Royal Mail International or FedEx. Orders may be subject to state or federal import duties, which vary depending on order value and location.

Rest of the World: We’re delighted to serve customers globally. Shipping costs are shown at checkout, and depending on your country, local customs duties or fees may apply on delivery.

Returns & Exchanges

Changed your mind? You have 30 days to return your order if you change your mind. We’re happy to offer an exchange, store credit, or refund to your original payment method. Creating a return is simple – just log in to your Autumn and May account and start a return process.

All items must be sent back in their original condition and packaging. Jewellery with natural or lab-grown diamonds must include its certificate. Fully customised bespoke and limited-edition items are considered final sale and are not eligible for a refund, although we are pleased to arrange an exchange. Items that have been engraved or altered cannot be returned. Exchanges are always sent out with no additional postage cost using the same delivery method as your original order. Please note, refunds apply to the product price only; postage or courier charges are non-refundable.

Peace of Mind

If you change your mind before your order is dispatched, simply call, email, or use our contact form to cancel. If it has already been shipped, justreturn it in its original condition for a refund.

Refunds

Refunds and exchanges are processed promptly once your return reaches us. You’ll receive an email once your refund or exchange is completed.Depending on your bank, any Refunds may take a few working days to appear on your statement.

How to Return

To start a return, log in (or create) your Autumn and May account using the email address from your order. Go to My Orders & Returns, select theitem(s), complete the return details, and submit. You’ll then receive a confirmation email along with the instructions.

You can return items either by post or in-store:

Delivery FAQ’s

Most orders arrive in 2–4 working days with Royal Mail Tracked. Made to order items, Bespoke Commissions: timelines on product page. Track it via your dispatch email or My Account

We do! Usually takes 5–10 working days. You'll be responsible for any customs duties or taxes in your country. Check our International Shipping for costs and what to expect.

Always. You'll get tracking details by email as soon as it's dispatched. Follow it in real-time via My Account or click the link in the email.

Yes - choose nominated day delivery at checkout, Perfect if you want to make sure you're in.

The Royal Mail or Courier will leave a card with collection instructions. You can rearrange delivery or collect from your local depot. Many of our packages need a signature for security.

Absolutely - just pop in their address at checkout. Perfect for Gifting. we don’t include prices in the parcel. (For security, finance purchases have to go to your billing address.)

Royal Mail sometimes delivers Saturdays (depends on your area). No deliveries on Sundays or bank holidays. Need a weekend delivery? Choose our nominated day service at checkout.

Yes - fully insured from our workshop to your door. We require a signature on delivery to keep everything safe.

Of course! Add your message free at checkout and we'll pop it in on lovely Autumn and May stationery. Or we can include a blank card for you to write your own.

Ring us straight away on 020 8293 9361 Or Chat With your order number. We'll investigate with the courier. Everything's fully insured, so you're covered.

Return FAQ’s

Yes you can, Custom and engraved pieces can't be returned (they're made specially for you). Ready-to-wear items can be returned within your returns window (must be unworn, original packaging). Contact us . See our Returns Policy.

visit our return page or Contact us  with your order number. We'll send you return instructions. Must be unworn with original packaging. We'll process your refund as soon as we received the return.

Yes - bring it to Greenwich Store with your confirmation email. We can do exchanges or refunds in-store, or even issue you a credit note or Gift Card.

Earrings (unless faulty) and any personalised, engraved or custom-made pieces. Also, anything that's been worn, past return window, or missing original packaging/proof of purchase.

Return costs depend on your location - details are in our Delivery and return page. We recommend using a tracked and insured service. Once we get your return, we'll process your return and issue refund. See our Returns Policy.

You'll need the order Reference (check the confirmation email, gift card, or receipt). Head to our Online Returns Portal, click 'gift returns', pop in the order number and email, then follow the steps.

We process refunds within ASAP of receiving your return. Your bank / Credit Card issuer might take another 2–5 days to show it in your account. Refunds always go back to the original payment method. We'll email you at every step.

Contact us after 5 working days and we'll look into it. Worth checking with your bank too in case there's a delay their end.