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  • Top Questions We Get...

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    Lorem ipsum dolor sit amet, consectetur adipisicing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua. Ut enim ad minim veniam, quis nostrud exercitation ullamco laboris nisi ut aliquip ex ea commodo.

    Lorem ipsum dolor sit amet, consectetur adipisicing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua. Ut enim ad minim veniam, quis nostrud exercitation ullamco laboris nisi ut aliquip ex ea commodo.

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  • Payments

    We accept all major debit and credit cards, plus Apple Pay, Google Pay, Klarna and ShopPay. You can also split your payment into 3 interest-free instalments with Klarna and Shop Pay

    Online only accepts one card but call 020 8293 9361 or visit us in-store and we can split it across multiple cards or add a gift voucher.

    Completely. We use secure encryption and never store your card details. All payments are secure and PCI-compliant.

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  • Shop Pay in Instalments

    Shop Pay splits your payment into 4 equal instalments with 0% interest. First payment's taken at checkout, then every 2 weeks after that. Track it all in the Shop Pay app. Must be 18+ and subject to approval.

    Yes! For pieces over £500, we can arrange a flexible payment plan – usually 50% deposit, rest before delivery. Prefer instalments? Use Shop Pay or Klarna. Give us a ring on 020 8293 9361 or chat with us.

    Not always – Shop Pay looks at each order individually (order value, purchase history, etc.). The good news? It won't affect your credit score whether you're approved or not. More at Shop Pay FAQ.

    Shop Pay will try again automatically. If payments keep failing, late fees might apply and it could affect future approvals. You can manage payments or pay early anytime via the Shop Pay app. Stay on top of it to keep things smooth!

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  • Returns

    Yes you can, Custom and engraved pieces can't be returned (they're made specially for you). Ready-to-wear items can be returned within your returns window (must be unworn, original packaging). Contact us . See our Returns Policy.

    visit our return page or Contact us with your order number. We'll send you return instructions. Must be unworn with original packaging. We'll process your refund as soon as we received the return.

    Yes - bring it to Greenwich Store with your confirmation email. We can do exchanges or refunds in-store, or even issue you a credit note or Gift Card.

    Earrings (unless faulty) and any personalised, engraved or custom-made pieces. Also, anything that's been worn, past return window, or missing original packaging/proof of purchase.

    Return costs depend on your location - details are in our Delivery and return page. We recommend using a tracked and insured service. Once we get your return, we'll process your return and issue refund. See our Returns Policy.

    You'll need the order Reference (check the confirmation email, gift card, or receipt). Head to our Online Returns Portal, click 'gift returns', pop in the order number and email, then follow the steps.

    We process refunds within ASAP of receiving your return. Your bank / Credit Card issuer might take another 2–5 days to show it in your account. Refunds always go back to the original payment method. We'll email you at every step.

    Contact us after 5 working days and we'll look into it. Worth checking with your bank too in case there's a delay their end.

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  • Referrals, Rewards & Discounts

    We do! Join our A&M Circle for lovely perks - early access to offers, birthday treats, and member exclusives. Sign up in My Account or ask in-store.

    Occasionally! We love to treat our VIP customers like you, Why don’t join our newsletter and A&M Circle to be first to know about special offers and new collections.

    Absolutely - we love when you share us! Join A&M Circle for details on our referral program.

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  • The A&M Circle – Loyalty & Rewards

    Yes! Your 10% welcome code and 500 points are separate - use them both if you want. The discount works instantly, and your welcome points are ready to spend straight away (no waiting). Double saving on your first order! Check My Account.

    Points from purchases take 30 days to become available (because of our returns period). Your 500 welcome points are instant though - use them anytime. See your balance in My Account.

    The 15% birthday discount only kicks in after your first purchase with us. Buy something before your birthday and you'll get it this year - then every year after! So worth it Shop now.

    Silver: Free UK shipping on orders over £50
    Gold: Two extra free shipping passes per year (any amount!)
    Platinum: Unlimited free UK & international shipping
    Check all tier benefits

    Once a year, bring your engagement/wedding ring for professional cleaning, polishing, and rhodium plating - normally £60+, you get 50% off. Makes it look brand new again. Book here or call 020 8293 9361.

    Nope - only one discount code per order. BUT you can use a discount code + spend points together! Mix and match for max savings. Not sure which is better? Call 020 8293 9361 - we'll figure it out with you.

    Yes! Bring any preloved silver or gold to 9A Greenwich Market - we'll look at it and give you 100-1,000+ points based on what it's worth. Old chains, broken earrings, stuff you never wear - it all counts! Learn about recycling.

    Your Gold gift arrives within 7-14 days - we'll email when it's dispatched. All your new perks (free shipping vouchers, better birthday points) work immediately though! See what you've unlocked in My Account.

    Orders over £100 only - use code CHARM at checkout (members only, while stocks last). It doesn't add automatically so don't forget the code! Shop bestsellers.

    You get 1,000 points once your friend signs up and makes their first purchase using your link. Their 500 points are instant, yours come within a few days of their order. Grab your referral link from My Account.

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  • Engagement Rings

    Browse online or book a consultation. There are Ready to ship and handcrafted to order with your chosen diamond. We'll guide you through everything - typically takes 5 weeks to create your perfect ring.

    Read little Bespoke information Book a consultation Fill in our quick survey (budget, style ideas)
    Meet your expert who'll talk through your vision
    Choose your diamond from our curated selection
    Approve the design (we'll email you 3D photorealistic renders)
    Sit back while we craft it - usually 5 weeks

    We do! 30% of our couples choose lab-grown for the ethics, quality, and value. They're identical to natural diamonds - same sparkle, same strength. You get more diamond for your money. Learn the difference: Lab vs Natural Diamonds.

    Borrow one of their rings (same finger!) and bring up to us, or let our experts guess from their height and dress size - we're surprisingly accurate! Free resizing within 60 days if needed. Check out: How to Secretly Measure Ring Size.

    Yes! We can create a beautiful new setting for your heirloom diamond or gemstone. Look up our Bespoke design Service to chat about what you're imagining – we'd love to help bring your family treasure into a new design.

    About 5 weeks from approving the design. Need it faster for a surprise proposal? Call us - we might be able to do an express service.

    We get it - this is a big moment! For non-bespoke pieces, we have a 30-day window. For custom rings, we can discuss redesign options. Call 020 8293 9361 and we'll work it out together. Not sure about her style? Consider a placeholder ring or bring her to choose together after the proposal!

    Halo: Little diamonds around the main stone (extra sparkle, makes it look bigger)
    Pavé: Tiny diamonds set into the band (glittery all around)
    Solitaire: One beautiful diamond, clean and classic
    We'll explain everything in your consultation - no jargon, promise! See our Engagement Ring Buying Guide.

    Round brilliant is the most popular and sparkly. Oval is elegant and makes fingers look longer. Emerald has vintage vibes. Honestly? Come see them in person - what looks good in photos might feel different when you see it on. A lot more information about diamond is here.

    Oval, marquise, and pear shapes look larger than round diamonds of the same carat weight - they maximize the surface area. Clever, right? We'll show you the difference in person.

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  • Diamonds

    Focus on the 4Cs: Cut (most important for sparkle), Colour (D is totally colourless, G-H looks white to the eye), Clarity (VS2 and up looks perfect to the naked eye), and Carat (the size). Our experts will help you find the sweet spot for your budget. Read our Diamond Guide or book a consultation.

    100%. Every diamond (natural or lab-grown) comes with GIA, IGI, HRD Antwerp certification and follows the Kimberley Process. We only work with suppliers who meet strict ethical standards. Learn more: Ethical Sourcing.

    Kimberly Process is an international certification that prevents conflict diamonds (those used to fund wars) from entering the market. It covers 99.8% of the global diamond supply. We go further with additional ethical checks and SMO traceability for Gold.

    We do - your choice entirely. Our collection clearly separates them and you'll get full certification stating which yours is. Around 30% of our couples now choose lab-grown for the value and transparency. See: Lab vs Natural Diamonds

    Honestly? Nothing you can see or feel. They're chemically identical - same hardness, same sparkle. Natural diamonds form over billions of years deep in the Earth. Lab-grown replicate that process in weeks using technology. It comes down to what matters to you - rarity vs modern ethics and value. Glance the our Guide to Diamonds here.

    Exactly the same - both are 10 on the Mohs hardness scale (the hardest material). They're equally resistant to scratching and perfect for everyday wear.

    Nope - even jewellers can't without loop and special equipment. Gemologists use microscopes and UV lights to spot tiny growth patterns. To the naked eye, they're identical. All our lab diamonds are certified and laser-inscribed with their certificate number.

    It's hard to say - they're still quite new to the market. Like natural diamonds, you'd likely get 30–50% less than you paid if reselling. But honestly, the real value of an engagement ring is emotional, not financial!

    IGI or GIA - both excellent, but IGI gives more detailed grading for lab diamonds, while GIA is the gold standard globally but uses broader ranges for lab stones. We work with both.

    Three things: Brilliance (white light bouncing back), Fire (rainbow flashes), and Scintillation (those lovely flashes when it moves). It's all about the Cut - well-cut diamonds have precise angles that maximize light return. That's why cut is the most important of the 4C’s!

    Round brilliant with an excellent cut is the sparkliest - those 58 facets are designed specifically to maximize brilliance.

    Of course! Once it arrives at our Greenwich showroom, we're happy to show you. We will contact you to arrange a viewing.

    Yes - diamonds graded by GIA, IGI, or HRD have their certificate number laser-inscribed on the girdle (edge). Gives you complete peace of mind and an easy way to identify your diamond.

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  • Warranty

    Yes - every Autumn & May piece has a warranty. We'll repair or replace any manufacturing faults, plus you get complimentary maintenance checks and ongoing expert support. Doesn't cover everyday wear or accidents, but we offer affordable repairs for those. We stand behind everything we make.

    Manufacturing faults like breakage, loose stones, or defects. Coverage is:
    · Up to 5 years for precious pieces like Engagement, Wedding and Bespoke pieces
    · Up to 2 years for Everyday silver, gold, and Vermeil Jewellery
    · Keep your receipt - you'll need it for warranty claims!

    Bring it to our Greenwich Store. We'll assess it and if it's fixable, we can arrange a repair for you.

    Yes, warranty terms vary by product. Brands such as Clogau and Kit Heath have their own warranties, similar to ours. Please check the product details or brand pages, or ask us and we’ll be happy to help.

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  • Jewellery Repairs and Services

    We do - resizing, polishing, soldering, stone replacement, alterations. Our experienced goldsmith handles everything with proper care. We'll even repair pieces you didn't buy from us (as long as they're made of precious metal - silver, gold, platinum, or palladium). Bring it to Greenwich Store or email photos to hello@autumnandmay.com for a quote.

    Yes - we repair all precious metal jewellery. Pop into the shop and we'll advise if we can help.

    Free within for the first time for all Engagement and Wedding Rings bought from us. After that, £49 ~ £150 depending on the ring and how much we need to change it. Some designs (like full eternity rings) are trickier - we'll let you know the best approach.

    About 7–10 working days. We'll keep you posted. Need it faster for a special occasion? Let us know and we'll do our best!

    Most can, but some designs are tricky (full eternity bands, lots of stones all around). Generally, rings can go up or down by ~5 sizes. Bring it in or send us (emailto: hello@autumnandmay.com ) a picture and we'll advise what's possible.

    Yes, Frist polishing on us! – for our Engagement and Wedding Rings. Bring your piece to Greenwich Store for free professional cleaning. Thereafter, we recommend getting it checked and cleaned once or twice a year - keeps it sparkling and we'll check the stones are secure.

    We'll professionally health check your ring, setting, re tighten the stone, clean and polish your Autumn and May jewellery (or from elsewhere) and remove surface scratches - makes it look brand new again. Takes about 10 working days.

    £60 or free within 12 months if it's your first re-plating on an engagement or wedding ring from us). Brings back that lovely white shine on white gold. Takes about 10 working days.

    Absolutely. £65 for up to 35 characters inside the band, takes 7–10 working days. Bring it to the shop. Just know that if you resize it later, we'd need to re-engrave it!

    We can get this replaced. Pop into Greenwich Store. We'll check it and replace the stone. If it's within warranty and a manufacturing fault, it's free. Otherwise we'll give you a quote for replacement.

    Bring it in for an inspection. We'll recommend the best fix - whether that's stone replacement, re-setting, or repair work. Top tip: Insure your jewellery! Covers loss, theft, or accidents. We recommend specialist insurers like TH March.

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  • Order Help

    Just add what you love to your basket and follow the checkout - easy! You'll get a confirmation email instantly.” If you don’t see it, please check your spam or junk folder.

    Absolutely. Ring us on 020 8293 9361 during opening hours (opening hours are on our Contact page). We're happy to talk you through everything and take your order over the phone.

    You'll get an Order Confirmation email straight away. Can't see it? Check your spam folder. Still nothing? Give us a shout on 020 8293 9361 or drop an email (hello@autumnandmay.com) - we'll resend it.

    We start processing your order as soon as you order, so there's only a small window to make changes. Check My Account first, or contact us straight away and we’ll do our best to help. Once it's engraved or being crafted, we can't cancel - but non-bespoke pieces can be returned within 30 days.

    Yes! From £25 to £1000, valid for 12 months. Perfect when you're not quite sure what to choose. Buy them online or pop into our Greenwich boutique

    Yes - just select 'Gift Card' at checkout and enter your Gift Card Code. You can use multiple gift cards in one go. Check your Gift Card Balance here.

    They're valid for 12 months from purchase. Plenty of time to choose something special! If you’re close to expiry, contact us and we’ll advise.

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  • Delivery

    Most orders arrive in 2–4 working days with Royal Mail Tracked. Made to order items, Bespoke Commissions: timelines on product page. More information can be found on our Delivery & Returns page. Track it via your dispatch email or My Account

    We do! Usually takes 5–10 working days. You'll be responsible for any customs duties or taxes in your country. Check our International Shipping for costs and what to expect.

    Always. You'll get tracking details by email as soon as it's dispatched. Follow it in real-time via My Account or click the link in the email.

    Yes - choose nominated day delivery at checkout, Perfect if you want to make sure you're in.

    The Royal Mail or Courier will leave a card with collection instructions. You can rearrange delivery or collect from your local depot. Many of our packages need a signature for security.

    Absolutely - just pop in their address at checkout. Perfect for Gifting. we don’t include prices in the parcel. (For security, finance purchases have to go to your billing address.)

    Royal Mail sometimes delivers Saturdays (depends on your area). No deliveries on Sundays or bank holidays. Need a weekend delivery? Choose our nominated day service at checkout.

    Yes - fully insured from our workshop to your door. We require a signature on delivery to keep everything safe.

    Of course! Add your message free at checkout and we'll pop it in on lovely Autumn and May stationery. Or we can include a blank card for you to write your own.

    Ring us straight away on 020 8293 9361 or Chat with your order number. We'll investigate with the courier. Everything's fully insured, so you're covered.

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  • Klarna Pay in Instalments

    It splits your payment into 3 equal amounts with 0% interest. First payment's taken at checkout, then 30 and 60 days later. Track it all in the Klarna app. Must be 18+ and subject to approval.

    Yes! For pieces over £500, we can arrange a payment plan - usually 50% deposit, rest before delivery. If you prefer, use Klarna orShopPay for instalments options. Give us a ring on 020 8293 9361 or chat with us.

    Mostly, but not always - Klarna looks at each order individually (order value, history, etc.). The good news? It won't affect your credit score whether approved or not. More at Klarna FAQ

    Klarna will contact you with next steps and may attempt to take payment again. Late or missed payments can affect future Klarna approvals. You can always pay early via the Klarna app

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  • Click and Collect

    Yes! Click & Collect is FREE from Greenwich Store. Just choose it at checkout.

    In-store stock: Ready in 2 hours
    From our warehouse: 2–3 working days
    Made-to-order pieces: Check the timeline on the product page
    We'll email you when it's ready.

    Just your confirmation email (on your phone is fine). Someone else collecting for you? They'll need the email too.

    As long as you need! If it's been 14 working days, just drop us a line. (Note: engraved pieces can't be refunded if not collected.)

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  • My Account

    Click the friendly human icon on the top right to "Sign Up" or "My Account" on our website, pop in your details, and you're done. You can track orders, save addresses, and keep favourites all in one place.

    Click "Forgotten Password" on the My Account page. Follow the prompts and we'll email you a reset link.

    Log into My Account to update your name, phone, email, or password. You can also add your birthday and preferred store for more personalized offers.

    Click "Unsubscribe" at the bottom of any newsletter, or manage it in My Account under "My Details". You're in control.

    Yes! Click the heart icon on anything you love. Find your saved pieces anytime in My Account.

    Log into My Account and click "My Orders" for tracking info. Or just click the tracking link in your dispatch email.

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  • Jewellery Care

    Soak in warm soapy water for 10 minutes, gently brush with a soft toothbrush (careful around stones), rinse, and pat dry. For a proper clean, bring it to Greenwich Market - we'll do it for free. More tips in our Jewellery Care Guide.

    Keep pieces separate in soft pouches or boxes (stops scratching and tangling). Store somewhere cool, dry, and dark. For silver, anti-tarnish pouches are brilliant. Never jumble everything together in one box! Useful tips can be found our Jewellery Care Guide.

    Completely normal! Sterling silver naturally tarnishes. Use our Care Kit or a silver polishing cloth. Stubborn tarnish? Bring it to Greenwich Store for free professional cleaning. Top tip: Take it off before showering and store in anti-tarnish air sealed pouches.

    White gold is actually yellow gold mixed with brightening metals, then rhodium-plated to get that lovely white finish. The plating wears off over time - totally normal. We'll re-plate it for £60 (or free within 12 months for engagement/wedding rings). Takes about 10 days. Book rhodium plating here.

    Best not to. Chlorine, saltwater, soap, and lotions can dull the metal and damage stones. Pop it off before water activities. See our Care Tips for more.

    We'd suggest taking it off before bed - stops necklaces tangling, rings snagging, and accidental scratches (to you or your partner!).

    Once or twice a year is perfect. Bring it to Greenwich store for quick a check-up and advice - we'll make sure stones are secure and advise on any polishing or plating.

    Absolutely! Gold, platinum, and diamonds are tough enough for daily wear. Sterling silver needs a bit more TLC (it'll tarnish faster with everyday use). Just remember to take everything off before showering, swimming, or spraying perfume.

    Soak in warm soapy water for 10 minutes, then gently brush around the setting with a soft toothbrush – gets into all those sparkly little crevices. Rinse and pat dry with a soft cloth. Diamonds love being clean – they'll absolutely dazzle!

    Use a travel jewellery case with separate compartments (stops tangling and scratching). Wrap delicate pieces in soft cloth. Always keep it in your hand luggage - never check precious pieces! For really special items, consider the hotel safe or honestly, leaving them safely at home. Travel light, travel worry-free.

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  • Wedding Rings

    About 6 Weeks before the big day is ideal. Gives us time to create them (about 4 to 5 weeks) and do any engraving or adjustments. Tighter on time? Call us - we'll see what we can do!

    Absolutely - it's one of our specialties. Bring your engagement ring into the shop and we'll design a wedding band that sits perfectly alongside it. For unusual shapes, we can create a custom curved band. Book a consultation

    We do! Available in platinum, 18ct yellow gold, 18ct white gold, or 18ct rose gold. From classic polished to brushed, hammered, or matte finishes. Want something unique? We can customize the width, add diamonds, or create something completely bespoke. See our Men's Wedding Rings.

    Yes - it's such a lovely touch. £65 for up to 35 characters (if space allows) inside the band. We can do it before or after the wedding. If you're resizing later, we'd need to re-engrave, so maybe wait till you're sure of the fit? Add about a week for engraving. Contact us to arrange.

    Happens more than you'd think! We offer free resizing for the first time of getting your rings. We suggest a final size check about 4–5 weeks before the wedding, just to be sure.

    Definitely. We have sample at Greenwich store. We'll create 3D computer renders for all bespoke pieces, so you can see it from every angle. For more intricate designs. You'll approve everything before we start crafting.

    It's the purity:
    9ct (37.5% gold) - hardwearing and affordable
    14ct (58.5% gold) - lovely balance
    18ct (75% gold) - richer color, more luxurious (our most popular for wedding rings)
    More gold = softer metal but deeper color. Read our Gold Carat Guide for the full story.

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  • Gemstones

    Absolutely! Sapphires, emeralds, rubies, aquamarines, morganites, amethysts - we love them all. They're gorgeous in bespoke engagement rings, wedding bands, or special pieces. We'll make sure they're responsibly sourced and beautifully cut. Note: Some are softer than diamonds, so we'll advise on everyday wear.

    Always. We only use natural, ethically sourced gemstones (unless clearly stated otherwise). We also have a lovely collection of handmade Gemstone jewellery in silver or gold. Lab-grown gemstones? We'll always tell you upfront with full certification.

    Most sapphires are heat-treated to enhance their colour and clarity - it's standard industry practice and perfectly safe. All our sapphires are free from chemical treatment. We're always transparent about any treatments - just ask!

    Diamonds are hardest (most scratch-resistant), then sapphires and rubies, then emeralds. Other durable options: aquamarine, morganite, spinel, topaz, tourmaline. (link to loose gems page) Our experts will recommend what works for your lifestyle - just tell us how you'll wear it!

    Happens more than you'd think! We offer free resizing for the first time of getting your rings. We suggest a final size check about 4–5 weeks before the wedding, just to be sure.

    Very likely! If you don't see what you're after on the website, contact us - we'll source the perfect stone for your piece.

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  • Bespoke Design & Commissions

    Absolutely - bespoke is what we love! Whether it's a one-of-a-kind engagement ring, a meaningful pendant, or reimagining something from scratch, we're here for it. Start with a design consultation (in-store or virtual) and work with our experienced designers. Everything's made in-house.

    Email ( hello@autumnandmay.com )with your ideas (attach photos if you have them!). Our designer will get back to you with a sketch, chat through your vision, and give you a quote. Happy? We'll create hand drawn sketches or computer-generated Photorealist designs, source your stones, and craft it in our workshop. Timeline to 5 weeks, but depends on complexity - we'll keep you updated throughout.

    Definitely. We'll create detailed 3D renders so you can see it from every angle. For really intricate pieces, we can make a wax model you can actually hold (process take longer though). You can request changes until it feels absolutely right - then we start crafting.

    You absolutely can cherry pick Diamonds or Gemstones. Your consultant will show you a curated selection based on your budget and design, talk you through the 4C’s and you'll choose the one that speaks to you. No pressure - just expert guidance.

    Every piece goes through rigorous quality checks by our in-house goldsmiths and gemmologists - from first design to final polish. All diamonds and gems are independently certified. Everything's hallmarked to UK standards. We're a bit obsessive about quality, in the best way!

    Yes! Different metal? Alternative stone? Different size? We can adapt many designs. Give us a call on 020 8293 9361 or pop into Greenwich store.

    Yes! We can re-create your own beautiful design using your heirloom stones. We can smelt down the metal and re use to cast the new ring..! even better...! . Book an appointment chat about what you're imagining – we'd love to help bring your family treasure to life.

    Usually around 5 weeks from approving the design, but depends on complexity. We'll give you an exact timeline when you order.

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  • Jewellery Valuations

    We do! Professional valuations for insurance or probate, conducted by fellows of the NAJ's Institute of Registered Valuers. You'll get a fully documented certificate.

    £119 per piece, regardless of how many stones or how intricate it is. Includes a professional certificate with full description, insurance value, and photo (digital and printed).

    Visit us, No appointments required to drop off your jewellery for valuation (Tues–Sun, 10am–6pm) and a member of staff will book in the valuation and arrange everything for you.

    Usually completed within 10 working days. We'll keep you in the loop throughout.

    Every piece goes through rigorous quality checks by our in-house goldsmiths and gemmologists - from first design to final polish. All diamonds and gems are independently certified. Everything's hallmarked to UK standards. We're a bit obsessive about quality, in the best way!

    Any Diamond certificates, purchase receipts and previous valuations you have - helps us provide the most detail possible.

    A digital valuation certificate with full description, insurance value, and photo. Plus a printed copy for your records.

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  • Consultations & Appointments

    You're welcome to pop in during opening hours but we'd recommend booking for detailed engagement or wedding ring consultations or bespoke chats. That way you get our full attention, we can pull pieces from the vault, and prepare diamond selections for your budget. Book an appointment or contact us.

    Book an appointment online, Call 020 8293 9361, email hello@autumnandmay.com, or Choose in-store (9A Greenwich Market) or virtual appointment - whatever works for you!

    Absolutely. Book a time and we'll meet you via secure video call. You'll chat with an expert, see diamonds and gemstones live on camera, discuss designs, ask anything. Same personal service, just from your sofa!

    It's a relaxed one-to-one chat with our experts. We'll talk through your vision, explain materials - then show you diamonds, gemstones, and settings in person, as well as walk you through budget and timeline. No pressure whatsoever. Bring photos, Pinterest boards, vague ideas - we love it all. Our team can create completely bespoke pieces from scratch too.

    That's exactly what we're here for! Some people arrive knowing their exact budget and style. Others just know they want to propose someday. Either way, we'll help you explore options, learn about diamonds and designs, and figure out what feels right. No obligation to decide on the spot.

    Whatever feels right for your proposal plan! Some prefer a solo mission to get expert advice first. Others bring their partner for the full experience. Both work brilliantly.

    You won’t miss us, just yards from the Greenwich Meridian Line, 9A Greenwich Market, London SE10 9HZ - right inside the historic Greenwich Market. You're surrounded by the Royal Observatory, Maritime Museum, Cutty Sark, lovely day out in South East London. Get directions (can we have google directions from your location)
    Closest Train station: just a stone’s throw from Cutty Sark DLR

    • Tuesday to Sunday, 10am–6pm
    • Mondays: Closed
    • Bank holidays might vary, Refer to Contact Us page- give us a quick call to check!

    Limited street parking around Greenwich (pay-and-display). Honestly, public transport's easier:

    • Cutty Sark DLR: 1-minute walk
    • Greenwich Rail/DLR: 8-minute walk
    • Buses: 15 minutes from East Greenwich
    • Car parks nearby within walking distance.

    Of course! We have gorgeous collections from Clogau, Kit Heath, Fiorelli, Andrew Geoghegan, plus exclusive handmade pieces and rare engagement rings. Try on as many as you like - that's half the fun!

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