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Once your order has been dispatched, we’ll send you an email with your tracking details. You can also log in to your account at any time to check your order status.

If your order hasn’t arrived or appears to be lost, please contact us using the form below or via email, and we’ll be happy to investigate for you.

Pre-order items are products available to order before they are ready for dispatch. They may be in the making process or lovingly handmade to your order. The expected delivery timeframe will be shown on the product page, and we’ll let you know as soon as your order has been dispatched.

If you need to change your shipping address, please contact us as soon as possible. If your order hasn’t yet been dispatched, we’ll be happy to update it for you.

Shipping costs and estimated delivery times are shown at checkout based on your delivery location and chosen shipping method. Once your order has been dispatched, we’ll send you tracking details so you can follow its journey.

Made-to-order pieces are lovingly made especially for you. The estimated making and dispatch timeframe will be shown on the product page. If you need your order sooner, please let us know and we’ll do everything we can to have it ready and dispatched as early as possible. We’ll let you know as soon as your order is on its way.

We ship internationally to many destinations worldwide. Shipping costs and estimated delivery times will be shown at checkout based on your location. Please note that international orders may be subject to local customs duties and taxes, depending on the destination country. We’ll send you shipping details once your order is on its way.

If you’d like to return or exchange an item, please contact us and we’ll be happy to help. Once your return is approved, we’ll provide you with simple instructions on how and where to send your item.

You can log in to your Autumn and May account to view your orders and account details. If you’ve forgotten your password, simply select ‘Forgot Password’ on the login page and follow the instructions to reset it.

Autumn and May gift cards make the perfect present for someone special. They can be used towards any eligible purchase online and are available in a range of values.

With a little care, your jewellery can stay beautiful for years to come. We recommend keeping it away from harsh chemicals, perfumes and lotions, and storing it safely when not being worn. For more detailed advice, please visit our Jewellery Care Guide.

Is there something you’d love to see at Autumn and May? We’re always happy to hear your suggestions. Please get in touch and let us know what you’re looking for.

Join the A&M Circle and earn loyalty points when you shop with Autumn and May, then redeem your points towards future purchases. Simply log in to your account to view your points balance and available rewards.

For press enquiries, collaborations, product features, affiliate partnerships or other opportunities, please email us at info@autumnandmay.com with a little information about yourself, your platform and your proposal.